Support Center

Technical Support for Nibbs Parental Monitoring

How Can We Help You?

Our support team provides technical assistance for Nibbs users. We can help with app functionality, connection issues, and general questions about features. Please note that we provide technical support only and cannot offer legal advice regarding monitoring laws in your jurisdiction.

Contact Us

Email Support

support@nibbs.ai

Typical response: 24-48 business hours

Business hours: Monday-Friday, 9 AM - 5 PM EST

Frequently Asked Questions

How do I connect WhatsApp to Nibbs?

Tap "Connect WhatsApp" in the app, then scan the QR code with your phone's WhatsApp by going to Settings → Linked Devices → Link a Device. The app will automatically detect when the connection is successful.

Is my child's data secure?

We implement industry-standard security measures including encryption in transit and at rest. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. See our Privacy Policy and Terms of Service for complete details.

What happens when AI moderation is enabled?

When AI moderation is enabled, your child's messages are sent to our AI partners for analysis to detect inappropriate content, cyberbullying, and safety threats. Messages are only processed temporarily and are not stored unless flagged as concerning.

How do caution words work?

You can add custom words or phrases that you want to monitor in your child's messages. When these words are detected, you'll receive an immediate alert. You can add, remove, and manage caution words anytime in the app settings.

Will my child know they're being monitored?

Nibbs operates through WhatsApp Web connections. Laws in many jurisdictions require informing individuals about monitoring. It is your responsibility to comply with all applicable laws, including any requirements to inform your child about monitoring. We strongly recommend open communication with your child about online safety.

How do I delete my account?

To delete your account, email support@nibbs.ai with your deletion request. We will process deletion requests within 30 days as required by law. Some data may be retained as necessary for legal compliance or legitimate business purposes as outlined in our Privacy Policy.

Is Nibbs legal to use?

Nibbs is designed for parents to monitor their minor children. Laws regarding monitoring vary significantly by jurisdiction. It is YOUR responsibility to ensure compliance with all applicable federal, state, local, and international laws. We strongly recommend consulting with a legal professional if you have questions about monitoring laws in your area.

Technical Support

Disclaimer: Technical support is provided on a best-effort basis. We do not guarantee uninterrupted service, detection of all concerning content, or compatibility with all devices. The app's effectiveness depends on various factors outside our control.

Common Issues

If WhatsApp connection fails, ensure you have a stable internet connection
Make sure WhatsApp Web is not already connected on another device
Grant necessary permissions when prompted for app functionality
Update to the latest version for optimal performance

Report an Issue

To report technical issues, please email support@nibbs.ai with the following information:

Device model and OS version
App version
Description of the issue
Steps to reproduce the problem

Feedback & Suggestions

We welcome feedback about Nibbs. While we appreciate all suggestions, implementation of features is at our sole discretion.

Email feedback to: support@nibbs.ai

Legal Notice

THE INFORMATION PROVIDED IN THIS SUPPORT CENTER IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. ALL INFORMATION IS PROVIDED IN GOOD FAITH, HOWEVER WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, ADEQUACY, VALIDITY, RELIABILITY, AVAILABILITY, OR COMPLETENESS OF ANY INFORMATION. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE APP OR RELIANCE ON ANY INFORMATION PROVIDED. YOUR USE OF THE APP AND YOUR RELIANCE ON ANY INFORMATION IS SOLELY AT YOUR OWN RISK.